Privacy Policy

We may collect information you provide directly, including your name, email address, account details, preferences, support messages, feedback, and information you choose to share while using Vali.

To create personalized cycling plans, Vali may collect training-related information such as your riding goals, current fitness level, riding history, weekly availability, preferred terrain, workout preferences, perceived effort, plan progress, and other inputs you provide.

We may collect technical and usage information such as device type, operating system, app version, browser, IP address, approximate location inferred from IP address, app activity, session data, crash logs, diagnostics, and general usage analytics.

We collect information from you, from your device, from your use of Vali, from payment or app-store providers, and from service providers that help operate the app.

If Vali later connects to third-party health, fitness, wearable, route, or training platforms, we will collect connected data only as permitted by your settings, permissions, and the applicable platform rules.

We use information to provide Vali, personalize cycling plans, recommend rides, adjust training guidance, show progress, communicate with you, respond to support requests, protect the platform, troubleshoot bugs, and understand how people use the app.

We may also use information to maintain subscriptions, process payments through third-party providers, prevent fraud and abuse, comply with law, enforce our terms, and send important account, billing, legal, or product updates.

Some training-related information may be sensitive depending on where you live. We use this information to provide and personalize Vali, and we do not use it to provide medical advice, diagnosis, or treatment.

You should not submit information that you do not want Vali to process. Do not use Vali for emergency, medical, or safety-critical purposes.

Where laws such as the GDPR require a legal basis, we process personal information based on your consent, performance of a contract, legitimate interests, compliance with legal obligations, and protection of rights and safety, depending on the context.

You may withdraw consent where processing is based on consent, but withdrawal may affect your ability to use certain features.

We may share information with service providers that help us run Vali, including hosting, analytics, communications, customer support, security, app operations, subscription management, and payment processing partners.

We may share information with app stores or payment processors to manage purchases, subscriptions, refunds, fraud prevention, and account status.

We may disclose information when required by law, to protect users and the platform, to investigate misuse, to enforce agreements, or as part of a merger, acquisition, financing, restructuring, or business transfer.

Vali does not sell personal information for money. If our use of analytics, advertising, or measurement tools is considered a sale or sharing of personal information under applicable privacy laws, you may have the right to opt out.

We will provide legally required opt-out methods where applicable.

We retain personal information only as long as reasonably necessary to provide the service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain security.

Retention periods may vary depending on the type of data, account status, legal requirements, and operational needs.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, object to, or opt out of certain processing of your personal information. You may also opt out of certain marketing communications at any time.

California residents may have rights under the CCPA/CPRA, including rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.

Residents of the European Economic Area, United Kingdom, and other regions may have rights under applicable data protection laws, including rights of access, correction, deletion, portability, objection, restriction, and complaint to a supervisory authority.

To request help with your data or account, contact us through the Vali website or app support channels. We may need to verify your request before acting on it.

Vali is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13, we will take appropriate steps to delete it.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system is completely secure, so we cannot guarantee absolute security.

Vali and its service providers may process information in the United States and other countries. These countries may have privacy laws that differ from those where you live.

Where required, we use appropriate safeguards for international transfers.

Vali may link to or interact with third-party services, app stores, payment providers, or device platforms. Their privacy practices are governed by their own policies, not this Privacy Policy.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the effective date below.

If you have questions about this Privacy Policy or how Vali handles information, please contact us through the Vali website or app support channels.